The need for retail sales training seems to be evident to most all people, retail sales staff, and even the average customer… Yet why does the retail industry continue to wear a patch over both eyes and pretend the problem doesn’t exist?

With the billions spent in the retail sector each year, across the world, you’d expect that big money holes were plugged up. Yet sadly that isn’t true.

The retail industry STILL loses billions of pounds a year still through one stupid question…
“Can I help you?”

The answer to that is one we all know too well. Why? Because we all do the very same thing each time we’re asked it.

“No thanks… I’m only looking…” and then we proceed to make the hastiest exit we can through the door.

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