Who is this telesales training course for?
This telesales training course is for anyone who sells products or services on the telephone. Whether you work as a small one man concern or sell for a large multi-national, the techniques you will learn in this course will help you to substantially raise your game, close more sales over the telephone, and make more money.
Course Content
- Developing The Right Mindset
- Planning The Call
- Defining Objectives For The Call
- To Script Or Not To Script?
- Prompting For Details
- Effective Questioning That Works
- Using Your Voice For Crystal Clear Communication
- Emphasis And How Where And When To Use It
- How To Get Rock Solid Commitments
- Getting To The Decision Makers
- Closing The Sale
- Understanding The Structure Of A Sale
- Understanding Objections & Their Causes
- Avoiding The Mistakes Most Tele-sales People Make
- Tonality & It's Importance
- Physiology, Psychology & Their Interconnection
- Understanding How Prospects Think
- Adding Sparkle To Your Speech
- Understanding The Relationship Between Price And Interest
- Knowing Your Own Business & It's Importance
- Effective Listening
- Handling Rejection
- Getting To Yes Every Time
- Avoiding Confrontation & It's Importance
- Dealing With Price Objections
- Your Customer's Most Important Asset & Recognising It's Value
- 10 Common Tele-sales Mistakes To Avoid At All Cost
- Consolidating The Sale & It's Importance
- Gaining Trust From Your Customers
- Standing Out From The Crowd
- Relationship Building & Looking Beyond The Sale
- Hypnotic Language Patterns That Work
- And Much Much More
What's Included?
Buffet lunch, light refreshments, & all course materials including full course manual and successful course completion certificate are included in the price.
How To Book A Place On The Course?
To book a place on this telesales training course, you can book it online right now, by clicking the "Book This Course Now" button below, or call us on: 0800 567 0800 where one of our team will be able to help you.
